How to set up an IMAP email account on your iPhone

This guide assumes you have already created an email account in cPanel. Setting up IMAP on your iPhone keeps your messages synchronised across every device you use - unlike POP, which downloads emails to a single device and removes them from the server, IMAP leaves everything on the server so any action you take on your iPhone is instantly reflected on your laptop, tablet, or in Webmail.

Get your IMAP connection details from cPanel

Before configuring your iPhone, collect the server settings from cPanel.

1. Log in to cPanel.

2. In the Email section, click Email Accounts.

   

3. Find the email account you want to set up, then click Connect Devices next to it.

   

4. Under Mail Client Manual Settings, note the IMAP and SMTP server details - hostnames, ports, and SSL settings. You will also need the password you set when you created the account.

   

   The typical settings are:

   Setting	Value
   Incoming server (IMAP)	mail.yourdomain.com
   IMAP port	993 (SSL)
   Outgoing server (SMTP)	mail.yourdomain.com
   SMTP port	465 (SSL)

If you have forgotten your email password, go back to Email Accounts, click Manage next to the account, and set a new password there.

Set up IMAP email on your iPhone

1. Open the Settings app on your iPhone.

   

2. Scroll down and tap Mail.

   

3. Tap Accounts, then tap Add Account.

   

4. Tap Other.

   

5. Tap Add Mail Account.

   

6. Fill in your Name, Email address, Password, and a Description for the account (the description can be anything you like), then tap Next.

   

7. Make sure IMAP is selected at the top of the screen.

   

8. Under Incoming Mail Server, enter:

   • Host Name - the hostname from cPanel (typically mail.yourdomain.com)
   • User Name - your full email address
   • Password - your email account password
   

9. Under Outgoing Mail Server, enter the same hostname, username, and password. Although iOS labels these fields as optional, they are required on Kualo's servers - you must complete them to be able to send email.

   

10. Tap Next.

    

11. Tap Save. Your account will appear in the Accounts list.

    

12. Return to the home screen and open the Mail app. If you have multiple accounts, select the one you just added to view your inbox.

    

Troubleshooting

• Incorrect username or password - make sure you are using your full email address as the username, not just the part before the @.
• Cannot connect using SSL - check that SSL is enabled and that you are using port 993 for IMAP and port 465 for SMTP.
• Cannot send emails - confirm that the outgoing mail server (SMTP) has the hostname, email address, and password filled in, with SSL enabled on port 465.