How to set up a mail account using IMAP on Mac

This guide walks you through adding your Kualo email account to Apple Mail on a Mac using IMAP. Before you start, make sure you have already set up an email account in your control panel.

Add the account

1. Open Mail and go to Mail > Add Account.

   

2. Select Other Mail Account and click Continue.

   

3. Enter your Name as you want it to appear to recipients, your full email address, and the password for the account. Click Continue.

   

4. If Mail does not detect your server settings automatically, enter them manually. You can find your exact settings in cPanel by going to Email Accounts > Connect Devices. The typical values are:

   • Incoming server: mail.yourdomain.com
   • Outgoing server: mail.yourdomain.com

   Replace yourdomain.com with your actual domain name.

   

5. Choose the apps you want to use with this account. Mail is required. If you tick Notes, the Notes app will store notes in a folder within this mailbox. Click Done.

   

Switch to secure SSL/TLS settings

Once the account is added, update it to use encrypted connections.

1. Go to Mail > Settings (or Mail > Preferences on older versions of macOS), select your account from the list, and click the Server Settings tab.

2. Set the following values:

   Setting	Value
   Incoming mail server	mail.yourdomain.com
   Incoming port	993
   Outgoing mail server	mail.yourdomain.com
   Outgoing port	465

   Enable SSL/TLS for both incoming and outgoing connections.

   

3. Click Save.

Verify the connection

To confirm everything is working, go to Window > Connection Doctor. A green indicator next to both IMAP and SMTP means your account is set up correctly.

If you see any errors, contact our support team and we will be happy to help.