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Update contact information
Edit a contact, set their attributes, or unsubscribe, delete or suppress them from your list.
Your contact list is never static - people's details change, and you'll want to edit, unsubscribe, delete or suppress contacts as you go. This guide covers editing a single contact's information.
Edit a contact
- Go to Audience, then Contacts.
- Choose your list.
- Use the magnifying glass to find the contact's email.
- Click the ... in their row.
- Select Edit. From the same menu you can also unsubscribe, delete, or add the contact to your suppression list.
You can't change a contact's email address - it's the heart of the contact record. If someone has a new email, create a new contact for them.
Troubleshooting
Can't find a contact - check the spelling, try a partial address, make sure you're in the right list, and consider that they may be unsubscribed.
No Edit option - make sure you clicked the three-dots menu, that you have permission, and refresh if the contact is still processing.
Changes won't save - look for validation errors, check the email format, fill any required fields, and try one field at a time.
Can't add attributes to a contact - the attribute has to exist on the list, the data type must match, dates use YYYY-MM-DD, and stray spaces cause trouble.
Bulk actions not working - keep selections to 500 contacts at a time, make sure they're all active, and wait for any previous bulk action to finish.
Wrong status showing - allow a moment for status changes to apply, check the contact's history, and confirm they're not on the suppression list.
For the difference between removing methods, see Unsubscribe or delete a contact. If a contact won't update, open a support ticket.