Add and manage senders

Your "from" address - the sender - is the name and email your recipients see when your campaign lands. Getting it right matters for two reasons: it shapes their first impression of you, and it directly affects whether your email reaches the inbox at all. This guide covers adding and verifying a sender, and the deliverability rules worth knowing.

Add a sender

1. Click your company name or email address in the top-right corner to open the dropdown, then click Senders.
2. Click + Add sender.
3. Enter the address and confirm. Once it's verified, you can use it as the "from" address on your campaigns.

Troubleshooting

Verification email not received - check spam and junk folders, confirm the address is typed correctly with no spaces, and wait 10-15 minutes in case it's delayed. You can request a fresh verification email from sender settings.

Can't add a sender from a free provider - Gmail, Yahoo and other free providers require domain authentication. Use an address on your own professional domain instead.

Sender shows as "unverified" - finish the process by clicking the link in the verification email. If the link has expired (usually 24-48 hours), remove and re-add the sender to get a new one.

Recipients see a different sender name - clear your email client cache, avoid special characters in the display name, and make sure you've selected the right sender profile for the campaign.

Can't change the default sender - the new address must already be added and verified, no active campaign can be using the current default, and on a team or reseller account you may need the right permissions.

If a sender won't verify after a few attempts, open a support ticket.