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Set a list's default sender and language
Set the sender address and language used for a list's automated confirmation and welcome emails.
Each list has a default sender address and language, used for the automated emails new subscribers receive - confirmations, welcomes and unsubscribe notices. Setting them keeps those automatic touchpoints on-brand and in the right language. This guide covers both.
Set the default sender and language
- Select Campaigns, then the Emails tab.
- Choose your contact list from the dropdown.
- Click the gear icon to open the list management menu.
- On the Settings tab, select your sender under Default Sender. If your address isn't listed, choose Manage Senders to add it (see Add and manage senders).
- Still on the Settings tab, set the Default Language for the list.
The default language is what subscribers see when they manage their subscription - it doesn't change the language of your campaigns themselves.
Troubleshooting
Your sender isn't in the dropdown - add it via Manage Senders, and make sure it's confirmed and not archived.
Language settings won't apply - save after choosing, check your browser language isn't overriding it, and test with a new subscriber.
Welcome emails show the wrong details - confirm the sender and language are saved, look for conflicting account-level settings, and allow a few minutes to propagate.
If the defaults won't stick, open a support ticket.