Kualo / docs

Contacts & audiences

17 articles
Import your contacts
Import contacts into MailMachine from a CSV or by copy-paste, with consent, field mapping and clean-CSV tips.
Build subscription forms
Build, configure and embed a subscription form to turn website visitors into subscribers.
Create and manage contact lists
Create a contact list in MailMachine, configure its sender, language and redirect pages, and avoid paying for duplicates.
Add attributes to your list
Store extra details about each contact - names, dates and more - to personalise emails and build segments.
Understand contact statuses
What Active, Pending, bounced, Unsubscribed and Deleted mean - and when to unsubscribe rather than delete.
Update contact information
Edit a contact, set their attributes, or unsubscribe, delete or suppress them from your list.
Unsubscribe or delete a contact
The two ways to remove a contact from a list, how to do each, and which to choose.
Delete a contact list
Permanently delete a contact list and everything attached to it - and what to back up first.
Create segments
Group a list into dynamic segments by activity, attributes and more, so you always send to the right people.
Segment by engagement
Group contacts by what they do - opens, clicks, silence - to protect deliverability and lift conversions.
Use tags to track engagement
Label contacts by behaviour or interest in real time, and build segments and targeted campaigns around them.
Export a contact list
Export a list as a CSV to back up your data, analyse your audience, or move it to another tool.
Send a subscription confirmation campaign
Ask an existing list to confirm they want your emails - the best way to clean and re-consent a list.
Create popups
Build a website popup with the drag-and-drop builder to capture signups at the right moment.
Create landing pages
Build a standalone, single-goal landing page with the drag-and-drop designer - no coding needed.
Set up a preference centre
Let subscribers choose what they hear about with interests, reducing unsubscribes and giving you ready-made segments.
Set a list's default sender and language
Set the sender address and language used for a list's automated confirmation and welcome emails.
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