# Update contact information

> Edit a contact, set their attributes, or unsubscribe, delete or suppress them from your list.

Source: https://www.kualo.com/knowledgebase/contacts-audiences/update-contact-information
Updated: 2026-06-10

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Your contact list is never static - people's details change, and you'll want to edit, unsubscribe, delete or suppress contacts as you go. This guide covers editing a single contact's information.

## Edit a contact

1. Go to **Audience**, then **Contacts**.
2. Choose your list.
3. Use the magnifying glass to find the contact's email.
4. Click the **...** in their row.
5. Select **Edit**. From the same menu you can also unsubscribe, delete, or add the contact to your suppression list.

:::info
You can't change a contact's email address - it's the heart of the contact record. If someone has a new email, create a new contact for them.
:::

## Troubleshooting

**Can't find a contact** - check the spelling, try a partial address, make sure you're in the right list, and consider that they may be unsubscribed.

**No Edit option** - make sure you clicked the three-dots menu, that you have permission, and refresh if the contact is still processing.

**Changes won't save** - look for validation errors, check the email format, fill any required fields, and try one field at a time.

**Can't add attributes to a contact** - the attribute has to exist on the list, the data type must match, dates use YYYY-MM-DD, and stray spaces cause trouble.

**Bulk actions not working** - keep selections to 500 contacts at a time, make sure they're all active, and wait for any previous bulk action to finish.

**Wrong status showing** - allow a moment for status changes to apply, check the contact's history, and confirm they're not on the suppression list.

For the difference between removing methods, see **[Unsubscribe or delete a contact](/knowledgebase/contacts-audiences/unsubscribe-or-delete-a-contact)**. If a contact won't update, [open a support ticket](/knowledgebase/getting-started/how-to-create-a-support-ticket-in-mykualo).

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_Source: Kualo Knowledgebase — https://www.kualo.com/knowledgebase/contacts-audiences/update-contact-information · © Kualo Ltd._