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Understanding the "You Must Reset Your Password" warning
If you see a "You Must Reset Your Password" warning in MyKualo, here is what it means and what to do next.
If you see a You Must Reset Your Password warning when logging in to your MyKualo account, don't panic - this does not mean your account has been compromised.
It means the password you used matches one in a known database of published compromised passwords. Current security guidelines mean we cannot allow accounts to use known compromised passwords, so you will not be able to log in until you reset yours.
Why am I seeing this?
Our security systems check the password you enter against databases compiled from real-world data leaks and breaches. If your password appears in one of those databases - even if your Kualo account itself has never been breached - we require you to choose a new one.
What should I do?
1. Reset your MyKualo password
You will be prompted to reset your password immediately when you try to log in. Choose a new password that meets our password security requirements. You cannot log in until this step is complete.
2. Change the same password on other accounts
If you have used this password anywhere else - social media, online banking, email, or your cPanel account - change it on those services too. A compromised password is a risk on every site where it is used.
3. Use a password manager
A password manager such as 1Password can generate and store a strong, unique password for every account you own. This removes the temptation to reuse passwords and makes managing them much easier.
4. Enable two-factor authentication
Two-factor authentication (2FA) adds a second layer of protection beyond your password. You can enable 2FA from your MyKualo dashboard.
Even after resetting your password, it is worth reviewing all your online accounts for reused or weak passwords. Any account sharing the old password should be updated.
If you have any further questions, please contact our support team.