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Transferring your hosting account to another person or organisation
Find out how to transfer a Kualo hosting account or individual service to a new owner, and what both parties need to do.
Transferring ownership of a Kualo hosting account or service to another person or organisation is something we handle for you. This article explains the two main routes, what information you need to provide, and how billing and domain registrant details are affected.
This process transfers legal and billing ownership of a service. It is not the same as migrating website files - if you simply want to move a site to a new hosting account, see How to Migrate an Existing Website to Kualo instead.
What can be transferred
We can transfer the following between MyKualo accounts:
- A complete cPanel hosting account (all files, databases, email accounts, and settings)
- One or more domain names registered with us
We cannot move individual addon domains, subdomains, or email accounts in isolation from one cPanel account to another. If you want to move an addon domain to a new owner, the new owner will need to sign up for their own hosting, and you can then request a standard website migration for that site. You will also need to raise a ticket from your own account to confirm you authorise the migration.
When it may be simpler to update contact details instead
If someone is taking over your entire account - all your hosting services and domains - it is often simpler to update the account contact details rather than move anything. We can update the name, address, company name, and billing details on the existing account so it reflects the new owner. See How to update your billing address and company details for the fields you can change yourself, or raise a support ticket if you need our help.
How to request a transfer
To transfer a cPanel account or domain to another MyKualo account holder, raise a support ticket from your account and include the following:
- Confirm whether you are transferring a hosting account, one or more domains, or both.
- Specify exactly which service or domain names you want to transfer.
- Provide the full contact details of the person or organisation taking ownership - their name, email address, and ideally their MyKualo username or account email if they have one. If they do not yet have a MyKualo account, we will help them create one before the transfer proceeds.
Once we receive your request, we will contact the new owner to verify they accept the transfer. We will only proceed once they have confirmed.
Billing responsibility transfers to the new owner as soon as the transfer is complete. Any outstanding invoices on the service remain your responsibility up to that point unless otherwise agreed.
What happens to billing
After the transfer, the service appears in the new owner's MyKualo account and all future invoices are raised against their account. You will no longer be billed for the transferred service from the transfer date.
Domain registrant changes
If you are transferring a domain name, the registrant contact details held with the registry will also need to be updated to reflect the new owner. For generic top-level domains (such as .com, .net, and .org), ICANN's IRTP policy requires both the old and new registrant to approve certain contact changes.
For .uk domains, the process is handled differently - contact our support team and we will guide you through the steps for your specific extension.
Summary of routes
- Transferring your entire account to a new owner - consider updating account contact details rather than moving services.
- Transferring a whole cPanel account or specific domains - raise a ticket, provide the new owner's details, and we will verify and action it.
- Moving an addon domain to a new entity - the new owner signs up for hosting and requests a website migration; you raise a ticket to authorise it from your side.
If you are unsure which route applies to your situation, contact our support team and we will advise you.