VAT and tax on Kualo invoices

All prices shown on the Kualo website are exclusive of VAT, because the rate that applies to you depends on where you are based and your VAT registration status. VAT is calculated automatically at checkout once we know your location and tax status.

Who is charged VAT

UK customers

All customers with a UK billing address are charged VAT at the current UK standard rate of [20%] on every invoice. There are no exceptions for this, regardless of whether you are an individual or a business.

EU VAT-registered businesses

If you are a VAT-registered business based in an EU member state, you are not charged VAT by us. Instead, your purchase falls under the reverse charge mechanism.

Under the reverse charge, we supply the service to you without adding VAT, and you are responsible for accounting for VAT yourself in your own country at your local rate. Your invoice will show a zero VAT amount and a note confirming that the reverse charge applies. You must report the VAT to your own tax authority in line with your local rules.

To use the reverse charge, you need to enter and validate your EU VAT number during checkout. We validate VAT numbers in real time against the EU VIES system, so please make sure your number is current and correctly formatted before completing your order.

EU customers without a VAT number

If you are based in an EU member state but are not VAT-registered (for example, you are an individual or a small business below the registration threshold), VAT is charged at the rate that applies in your EU member state. The correct rate is applied automatically at checkout based on your billing country.

Customers outside the UK and EU

If your billing address is outside both the UK and the EU, VAT is not charged on your invoices.

How pricing is displayed

All prices on the Kualo website are shown exclusive of VAT. This is intentional, because the VAT rate that applies varies depending on your location and tax status. The VAT amount is calculated and shown clearly at checkout before you complete your purchase, so you always know the full amount you will be charged.

Entering your EU VAT number

If you are an EU VAT-registered business, you can enter your VAT number during the checkout process. We validate it automatically against the EU VIES database. If validation succeeds, VAT will not be added to your order and the reverse charge will apply.

If you need to add or update your VAT number on your account after registering, you can do this from the billing details section of MyKualo. See how to update your billing address and company details for step-by-step instructions.

Obtaining a VAT receipt

All invoices issued by us include a full VAT breakdown and are suitable for use as VAT receipts. To download an invoice:

1. Log in to MyKualo.
2. Go to Billing and then Invoices.
3. Find the invoice you need and click View Invoice.
4. Use the print or download option to save a PDF copy.

The invoice shows the net amount, the VAT rate applied, the VAT amount, and the gross total. If you are an EU reverse-charge customer, the invoice will confirm that VAT has not been charged and that the reverse charge applies.

Summary