Understanding Kualo's billing cycles for hosting
Choosing the right billing cycle is one of the first decisions you make when you sign up for hosting with us. This article explain...
VAT and tax on Kualo invoices
This article explains how VAT is calculated on Kualo invoices, including rules for UK customers, EU businesses, and EU individuals...
How to update your billing address and company details
Keep your billing name, address, company name, and VAT number accurate in MyKualo so your invoices are always correct.
How do I update my credit card?
You can update or remove your stored credit card at any time from the Kualo client area.
How to request a refund from Kualo
Find out what our refund policy covers, how our 60-day money-back guarantee works, and how to submit a refund request through MyKu...
What happens if I'm late paying?
Learn what happens if you miss a payment deadline and how to contact us to make alternative arrangements.
My account has been suspended. What should I do?
If your Kualo hosting account has been suspended, there are a few possible reasons. This article explains each one and what you sh...
Transferring your hosting account to another person or organisation
Find out how to transfer a Kualo hosting account or individual service to a new owner, and what both parties need to do.
Need to Make Changes to Your Service? Upgrades, Downgrades and Cancellations.
Learn how to upgrade, downgrade or cancel your Kualo hosting service, and what to expect at each stage.
Understanding prorated charges when upgrading or changing billing cycle
When you upgrade your hosting plan mid-term, we charge only for the remaining days on your current cycle, not the full period.
How to Migrate an Existing Website to Kualo
Kualo offers a free website migration service within your first 30 days - here is how to request it and what to expect.
Changing your my.kualo.com password
Find out how to change or reset your MyKualo password, whether you are logged in or locked out of your account.
Understanding the "You Must Reset Your Password" warning
If you see a "You Must Reset Your Password" warning in MyKualo, here is what it means and what to do next.
Enabling Two-Factor Authentication (2FA) in MyKualo
Enable two-factor authentication on your MyKualo account to protect it with a second verification step beyond your password.
Email 2FA verification in MyKualo
MyKualo uses email-based two-factor authentication to protect your account when a login looks unfamiliar or unusual.
How to Add Contacts and Sub-Accounts in MyKualo
Add contacts and sub-accounts in MyKualo to control who can receive emails, call support, or log in and manage your account.
Sharing Sensitive Data using the Secure Vault
The Secure Vault lets you share sensitive credentials with Kualo's support team using strong encryption, without sending data in p...
How to share your Cloudflare account with Kualo support
Grant Kualo support full Administrator access to your Cloudflare account so we can investigate and resolve DNS, proxy, and securit...
How to share your screen with our support team
Share your screen with our support team in under two minutes using Google Remote Desktop - no complicated software required.