# Understanding the "You Must Reset Your Password" warning

> If you see a "You Must Reset Your Password" warning in MyKualo, here is what it means and what to do next.

Source: https://www.kualo.com/knowledgebase/billing-account/understanding-the-you-must-reset-your-password-warning
Updated: 2026-06-04

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If you see a **You Must Reset Your Password** warning when logging in to your MyKualo account, don't panic - this does **not** mean your account has been compromised.

It means the password you used matches one in a [known database of published compromised passwords](https://www.troyhunt.com/introducing-306-million-freely-downloadable-pwned-passwords/). Current security guidelines mean we cannot allow accounts to use known compromised passwords, so you will not be able to log in until you reset yours.

## Why am I seeing this?

Our security systems check the password you enter against databases compiled from real-world data leaks and breaches. If your password appears in one of those databases - even if your Kualo account itself has never been breached - we require you to choose a new one.

## What should I do?

### 1. Reset your MyKualo password

You will be prompted to reset your password immediately when you try to log in. Choose a new password that meets our [password security requirements](/knowledgebase/help-using-mykualocom/changing-your-mykualocom-password). You cannot log in until this step is complete.

### 2. Change the same password on other accounts

If you have used this password anywhere else - social media, online banking, email, or your cPanel account - change it on those services too. A compromised password is a risk on every site where it is used.

### 3. Use a password manager

A password manager such as [1Password](https://1password.com/) can generate and store a strong, unique password for every account you own. This removes the temptation to reuse passwords and makes managing them much easier.

### 4. Enable two-factor authentication

Two-factor authentication (2FA) adds a second layer of protection beyond your password. You can [enable 2FA](/knowledgebase/help-using-mykualocom/enabling-two-factor-authentication-2fa-in-mykualo) from your MyKualo dashboard.

:::tip
Even after resetting your password, it is worth reviewing all your online accounts for reused or weak passwords. Any account sharing the old password should be updated.
:::

If you have any further questions, please contact our support team.

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_Source: Kualo Knowledgebase — https://www.kualo.com/knowledgebase/billing-account/understanding-the-you-must-reset-your-password-warning · © Kualo Ltd._