Web Hosting FAQ

Got questions? We've got answers!

What's the difference between Shared & Business Hosting?

Shared Hosting is a regular low-cost web hosting solution suitable for the vast majority of personal and small business web sites, and is provided under our Personal and Essential plans. For those customers with demanding or high traffic sites, or for those looking to host a web site with faster speeds, Business Hosting is recommended - these are all the plans with "Performance" in the title. With more powerful servers, super-snappy solid state hard drives, fewer clients per server and more available processing power per web site, Business Hosting delivers incredibly high levels of speed and reliability.

Is your support 24x7?

Yes. We provide fast support 24x7x365.

Does your hosting come with a control panel?

Yes, your hosting comes packed with the world's number one control panel, cPanel. You can read more about cPanel here.

Is your hosting US based?

Yes! Our primary hosting facility is based in Tampa, FL. We also have a secondary facility just north of London in the UK. Either facility delivers fantastic speeds globally, however for best performance we'd recommend that during checkout you choose the facility closest to the majority of your visitors. You can also enable a free CloudFlare CDN from your control panel which will serve up static content such as images from over 70 global locations serving every continent, speeding up service to your visitors wherever they are.

Can I upgrade my account if I need to?

Yes you can upgrade at any time. If you are upgrading from Shared Hosting to Business Hosting we will need to migrate your account to a different server and will arrange a convenient time to do this for you with minimal downtime.

How long does it take to set up a new account?

Accounts will be set up immediately after payment. You should receive a welcome email with instructions on getting started within a few minutes after making your payment.

Do I need to transfer my domain to you?

We offer extremely competitive pricing on domain names that is often much cheaper than at other registrars. If you prefer, you can still host with Kualo and keep your domains at any registrar you choose.

Can I have additional domain names pointed at my account?

Yes. All our plans come with an unlimited number of parked or alias domains.

Can I subdivide my space and resell it?

Our multi-domain plans use one control panel login, and so while they are perfect for hosting a number of your own sites, they are not suited for reselling and we don't permit them to be used in this way. If you are looking to resell hosting or provide hosting to others, our reseller packages are more suitable, and provide a much more robust solution for providing space to 3rd parties.

Do you offer a money-back guarantee?

Yes, we provide a no quibble 60-day money back guarantee on any hosting fees. If you registered or transferred a domain name, these fees are non-refundable but you would be able to use your domain with any other provider. If you received a free domain with your plan, we will refund all your fees less our standard fee to register the domain that you received for free.

What payment methods do you accept?

We accept Visa, MasterCard, American Express and PayPal. We do not support automated recurring billing via PayPal so if you are paying month-to-month we would strongly recommend using a credit or debit card.

What billing cycles do you offer?

You can pay monthly or for 1, 2 or 3 years up front. Our best deals are reserved for longer prepayment cycles. You are however not locked into the payment cycle and if you wish to end your contract earlier for any reason you may do so, however you would lose any discount you received for pre-paying.

Do you offer a shopping cart?

Yes. Our SiteBuilder comes complete with a shopping cart suitable for most small businesses with a small range of products. If you're looking to set up an advanced e-commerce store we would recommend looking at our Magento or Prestashop packages.

Can I install software into my account?

Yes you may set up any software that runs on PHP/MySQL or Perl. We additionally have an application catalogue that will allow you to install over 300 commonly used applications in a few seconds.

What does 'unlimited space' mean?

On our Essential plan, we place no upper limit on the amount of disk space that you can use (GBs of data) however we have an upper file limit of 150,000 files. We additionally do not permit the hosting account to be used as a general purpose file store, any and all files should be used for your web site and not contravene our shared hosting resource usage policy.

Will my account be backed up?

We take an automatic backup on a daily basis providing you have fewer than 75,000 files in your account. Additionally a "Backup Manager" is available in your control panel so you can take an ad-hoc backup at any time and download it to your computer. The automated backups we take are strictly speaking for the purposes of full server restoration, and as per our terms, we do not guarantee the availability of these backups. We would therefore recommend that customers purchase our professional backup solution, CodeGuard, which will take a daily backup and enable you to automatically restore your site or individual files as needed. CodeGuard can be added during the order process.

What servers do you run?

Our servers have high end Intel Xeon processors (8+ cores) with at least 32GB RAM. The drives are configured in a RAID array, which provides for protection in the event of drive failure as the data is distributed across multiple disks. In most drive failure instances, we are able to replace the faulty disk without even taking the server offline.

How secure are your servers?

Extremely. You can see an overview of the security measures we have in place that keep our web hosting incredibly secure.

Do you offer Shell Access?

Shell access or SSH is available free of charge on all of our hosting plans. This is a secured shell environment that is locked down to your specific hosting account. To enable it, please contact support after setting up your account.

Can I get root access?

No, root access is not available on any of our shared hosting plans. If you require root access with your hosting, we would recommend you purchase a cloud or dedicated server.

Do you offer Windows based hosting?

Not at this time. You can however use Linux based hosting regardless of the operating system you use on your own computer, whether it be Windows, Mac or Linux.

Do you offer discounts for charities?

We go one better. If you're a registered charity, we don't charge a penny. Check out our Charity Hosting page for more details.