If you're on our Fully Managed service level, there are no additional charges for the majority of system administration tasks, except where the work is of a non-standard nature. For customers on our Basic Managed level, charges will always apply when we have to have a system administrator perform work on your server, but will be at reduced rates compared to the regular unmanaged server charge.
Our Fully Managed service level goes far beyond what is included at the vast majority of 'managed' server providers, for an incredibly low fee.
|Basic Assistance with using cPanel/WHM||-||FREE||FREE|
|Basic Assistance in Connecting to the Server||FREE||FREE||FREE|
|Application Firewall Configuration||$45||FREE||FREE|
|cPanel Backups Configuration||$45||FREE||FREE|
|Full or Partial Backup Restores||$30||$15||FREE|
|Server Tuning & Optimization||$150||$75||FREE|
|Operating System Upgrades||$300||$150||FREE|
|Configuring DNS Cluster||$30||$15||FREE|
|PCI Compliance Audit Resolution||$150/hr||$75/hr||FREE|
|Diagnosing & Resolving cPanel Related Errors||$120/hr||$60/hr||FREE|
|Diagnosing & Resolving Service Related Errors||$120/hr||$60/hr||FREE|
|Diagnosing & Resolving Capacity / Performance Issues||$120/hr||$60/hr||FREE|
|Diagnosing & Resolving Application / Website Issues||$120/hr||$60/hr||Best Effort|
|Custom Scripting / Automation||$200/hr||$100/hr||$100/hr|
|Misc. System Administration||$120/hr||$60/hr||$60/hr|
While we impose no minimum term on our Fully Managed service, downgrades from Fully Managed to Basic Managed or Unmanaged will incur a one time fee of $150 to cover the system administration time involved in this process.