Charges for System Administration Tasks
If you're on our Fully Managed service level, there are no additional charges for the majority of system administration tasks, except where the work is of a non-standard nature. For customers on our Basic Managed level, charges will always apply when we have to have a system administrator perform work on your server, but will be at reduced rates compared to the regular unmanaged server charge.
Our Fully Managed service level goes far beyond what is included at the vast majority of 'managed' server providers, for an incredibly low fee.
While we impose no minimum term on our Fully Managed service, downgrades from Fully Managed to Basic Managed or Unmanaged will incur a one time fee of $150 to cover the system administration time involved in this process.