The 'shared server' hosting environment is the hosting solution for our web hosting and business hosting plans. On a shared hosting solution, your account exists on a server with a number of other customer accounts. To ensure that the service we provide is extremely stable, we use a number of technologies that ensure that individual accounts cannot adversely impact on the experience of other users.
This policy exists to clearly define the resource usage limits of our plans, and to also outline content that we don't permit on our servers. We strive to provide excellent performance for all of our client accounts, and so the the aim of this policy is to eliminate bad practices which might lead to clients negatively impacting the performance of others. The vast majority of accounts will never hit the limits we impose, and those that do will almost certainly be adversely affecting the service other clients on the server are receiving. This policy is in addition to our terms of service.
|Concurrent MySQL Connections*
|Emails per Hour
|Max DB Size
|Max Mailbox Size
|Applies To (Plans in Italic are historic plans)
|Solo, Startup & any other historic plans not listed below.
|Performance, Business SSD, Business SSD+, Performance XL, Bronze Semi-Dedicated, Silver Semi-Dedicated
|Performance Plus, Magento Startup
|Performance Pro, Magento Professional, Performance XXL
|Performance Max, Magento Business, Performance Xtreme
Any processes attributed to or initiated by your user account, must not:
Unsolicited email / SPAM carries not only a financial burden, but can also severly damage our reputation as a spam-free network. This damage can prevent legitimate email from being delivered via our network or servers. We therefore maintain a zero-tolerance anti-spamming policy. We prohibit the sending of SPAM or any unsolicited commercial email, being sent either over our network OR over any network if the email advertises or mentions in any way a site hosted on our network.
We do not permit email to be sent from 'bought' lists, you may only send email to lists that you yourself have collected. We are made aware of bought lists as they almost always contain spam trap email accounts, which are monitored by spam prevention groups.
In addition to the sending of bulk email, we prohibit account holders from cross-posting messages on a large number of newsgroups, websites or forums, and/or posting obscene or threatening messages whilst using or referring to an email address or website URL hosted on our network.
If you violate this policy then your account will be subject to a thorough investigation, and may be terminated without notice. Any damages will be prosecuted to the full extent of the law.
We do not permit pornography, including adult oriented pictures, videos, links to adult sites or sites containing content of a sexually explicit nature.
Backups, Storage Archives & FTP Storage Space
Hosting accounts are to be used for the purposes of hosting web sites - they are not to be used to back up content from remote computers, as a general purpose file storage system or as an FTP upload repository. We permit the storage of file or database backups within your account space, however these must not be stored for more than 45 days. We do not permit the storing of audio music, videos, photos, or other downloadable media unless these files are being used specifically on your publicly accessible web site.
cPanel operates a 'trash box' which allows you to restore files which were deleted from the cPanel file manager, or recover emails which have been added into an IMAP trash box. Files and emails in trash boxes will count towards your total disk space usage. Trash boxes can be emptied by clients manually but it is important to note that trashed content will automatically be purged once they have been in the trash for 30 days.
We do not permit real time chat software to be hosted from within your hosting account. Third party chat solutions that integrate with your website but are remotely hosted are permitted.
All third party web applications that you install must be kept up-to-date. Failure to keep third party applications up-to-date leaves them open to vulnerabilities, which can lead to the server being exploited. It is your responsibility to regularly check for updates to applications - we would suggest doing this once per month. Any applications which are being actively exploited will be automatically quarrantined and we will contact you to advise you of the situation. If you decide to take no action, quarantined files will be automatically deleted after 14 days.
Database Management Tools
This category includes software applications that facilitate direct interaction with databases for tasks such as creation, deletion, modification, and querying of data. Local installation of database management tools like Adminer, SQL Buddy, MyWebSQL, and others is expressly prohibited on client accounts.
The primary reason for this restriction is that these tools are often not kept up-to-date by the account holder, posing a significant security risk to not only the individual client but also other users sharing the server.
For secure and updated database management, we offer a centrally maintained version of phpMyAdmin through our control panel. This ensures that clients have access to a secure, robust, and up-to-date platform for managing their databases.
Clients who prefer other options can securely remotely connect to their MySQL databases using desktop tools like MySQL Workbench. Such remote connections must be configured to operate over an SSH tunnel, providing both flexibility and security in database management.
The following are strictly prohibited: