How do I access my clients' cPanel account?

As a reseller, you can log in to any of your clients' cPanel accounts without needing to know their password. There are two ways to do this.

Method 1: log in directly via the /cpanel URL

You can log in to a client's cPanel account using the standard cPanel login page, without going through WHM at all.

1. Go to the client's cPanel login URL - for example, https://theirdomain.com/cpanel.
2. Enter the client's cPanel username in the username field.
3. Enter your own WHM (reseller) password in the password field - not the client's password.
4. Click Log in.

This works because WHM grants resellers the ability to authenticate into any account under their reseller using their own password.

Method 2: accessing a client account via WHM

1. Log in to your WHM account.
2. Go to Account Functions and click List Accounts.
3. Find the client account you want to access.
4. Click the cPanel icon (a small cPanel logo) next to that account. WHM will log you straight in to their cPanel.

Two-factor authentication (2FA)

If you have 2FA enabled on your WHM account, you may be prompted to re-authenticate with your reseller 2FA code before WHM allows you to access a client's cPanel. Have your authenticator app ready when switching into client accounts.

Switching between client accounts

Once you are logged in as a client, you can switch to another customer account without logging out. Use the drop-down box at the top of the cPanel page to select a different account.