Understanding Kualo's billing cycles for hosting
Choosing the right billing cycle is one of the first decisions you make when you sign up for hosting with us. This article explain...
VAT and tax on Kualo invoices
This article explains how VAT is calculated on Kualo invoices, including rules for UK customers, EU businesses, and EU individuals...
How to update your billing address and company details
Keep your billing name, address, company name, and VAT number accurate in MyKualo so your invoices are always correct.
How do I update my credit card?
You can update or remove your stored credit card at any time from the Kualo client area.
How to request a refund from Kualo
Find out what our refund policy covers, how our 60-day money-back guarantee works, and how to submit a refund request through MyKu...
What happens if I'm late paying?
Learn what happens if you miss a payment deadline and how to contact us to make alternative arrangements.
My account has been suspended. What should I do?
If your Kualo hosting account has been suspended, there are a few possible reasons. This article explains each one and what you sh...
Transferring your hosting account to another person or organisation
Find out how to transfer a Kualo hosting account or individual service to a new owner, and what both parties need to do.
Need to make changes to your service? Upgrades, downgrades and cancellations.
Learn how to upgrade, downgrade or cancel your Kualo hosting service, and what to expect at each stage.
Understanding prorated charges when upgrading or changing billing cycle
When you upgrade your hosting plan mid-term, we charge only for the remaining days on your current cycle, not the full period.