# Sharing sensitive data using the Secure Vault

> The Secure Vault lets you share sensitive credentials with Kualo's support team using strong encryption, without sending data in plain text or by email.

Source: https://www.kualo.com/knowledgebase/working-with-support/sharing-sensitive-data-using-the-secure-vault
Updated: 2026-06-13

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The Secure Vault is a tool built into our helpdesk that lets you share sensitive information - such as passwords, SSH keys and website logins - with our support team securely. Data is encrypted using **256-bit AES encryption** with **PBKDF2 key strengthening**, so it is never transmitted or stored in plain text.

You have full control over any data you store: you can update it or delete it at any time.

## Sharing secure data

When you submit a new ticket, you will see dedicated fields for secure data alongside the main ticket form.

1. Enter a **description** so our team knows what the data relates to - for example, "Domain registrar password".
2. Enter the sensitive value itself in the **secure data content** field.
3. In the body of your ticket, reference the description so our team knows to look for it.

![Secure data fields when submitting a new ticket](https://kb-cdn.kualo.com/33/9a/339ad2c049a05b9423d8cb58e6c8dcfeafcd66f7.jpg)

If you are replying to an existing ticket, click the **Manage Secure Data** button in the reply form to add new items or update existing ones.

![Manage Secure Data button in the ticket reply form](https://kb-cdn.kualo.com/03/e7/03e715127a9087aaa05fb4d41f926d13ab6d3a86.jpg)

## Accessing data shared with you

If our team shares secure data with you, we will include a reference to it in the ticket email. To retrieve it:

1. Open the ticket in the helpdesk and click the **Manage Secure Data** button.

   ![Manage Secure Data button](https://kb-cdn.kualo.com/db/fa/dbfa5b755566f9ff48b865108eae4b107c095d28.png)

2. The Secure Vault panel will open, listing all items linked to that ticket. Click **Copy to Clipboard** next to any item to copy its value.

   ![Secure Vault panel showing stored items](https://kb-cdn.kualo.com/a7/16/a716dadf44dc9b4a1336e7358c9383b3eae57bff.jpg)

## Editing stored data

To update a stored item, click the **Edit** button next to it, make your changes, then click **Save Changes**. The vault will reload with the updated value.

![Editing an item in the Secure Vault](https://kb-cdn.kualo.com/0c/11/0c11d081125ab344416ed3bc93b971e69eda5003.jpg)

## Deleting stored data

To revoke our access to a specific item, click the **Delete** button next to it. To remove everything linked to a ticket at once, click **Erase All Data**. Both actions permanently delete the data.

![Delete and Erase All Data options in the Secure Vault](https://kb-cdn.kualo.com/e0/a9/e0a90cda4a5611371690f5e0cf82e30c491445a3.jpg)

:::warning
Once you delete an item, our team will no longer be able to access it. This cannot be undone.
:::

## Data retention

We automatically delete all secure data linked to a ticket within 30 days of that ticket being closed. You do not need to wait - you can delete your data at any time using the options above.

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_Source: Kualo Knowledgebase — https://www.kualo.com/knowledgebase/working-with-support/sharing-sensitive-data-using-the-secure-vault · © Kualo Ltd._