# Update your company profile

> Complete your company details, including the physical address that anti-spam law requires in every campaign.

Source: https://www.kualo.com/knowledgebase/mailmachine-getting-started/update-your-company-profile
Updated: 2026-06-10

---

Before your first campaign goes out, your company profile needs to be complete - most importantly your physical postal address, which anti-spam law requires in every marketing email. MailMachine pulls these details into your campaigns for you, so filling them in once saves you adding them by hand every time.

## Why this matters

- **It's a legal requirement.** Every campaign must include a valid physical address.
- **It builds trust.** A complete, professional profile reassures recipients you're a real business.
- **It keeps you consistent.** Your company logo can be reused across your emails.

## Update your profile

1. Go to the **Settings** menu and click **Organization Profile**.
2. Click the **pencil** button to edit each section.

You can add or edit:

- **Company logo** (can be used in your emails)
- **Legal company name**
- **Address**
- **Phone number**
- **Website**

:::info
The address you enter here is the one used to satisfy the legal requirement in your campaigns, so make sure it's a real, current postal address - the same one you're happy to show at the foot of your emails.
:::

## Keep it current

- Update your details whenever anything about your company changes.
- Fill in every relevant field for a professional appearance.
- Use a clear, high-quality logo.
- Double-check the postal address, and that phone numbers and URLs actually work.

## Troubleshooting

**Can't upload the logo** - keep it under 5 MB, use PNG or JPG, and try reducing the resolution if it's a large file.

**Address validation errors** - complete every required field, use a standard address format, avoid unusual characters, and check the postal code.

**Changes won't save** - save after each edit, watch for validation errors, and try editing one field at a time.

**Logo doesn't appear in emails** - publish your changes, and make sure your template actually includes the logo. Clearing your email client's cache can help it show.

**Can't edit company information** - you'll need administrator privileges, and the account must be active.

**Website URL rejected** - include the full address with https://, remove any trailing spaces, and use a standard domain format.

Still stuck? [Open a support ticket](/knowledgebase/getting-started/how-to-create-a-support-ticket-in-mykualo) and we'll help.

---

_Source: Kualo Knowledgebase — https://www.kualo.com/knowledgebase/mailmachine-getting-started/update-your-company-profile · © Kualo Ltd._