# Report spam

> Help improve your spam filtering by reporting missed spam - through the Professional Spam Filter dashboard, or via an IMAP connection to the quarantine.

Source: https://www.kualo.com/knowledgebase/email-spam/report-spam
Updated: 2026-06-11

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You can help improve your spam filtering by reporting messages that were missed (or wrongly caught). There are two ways to do this: through the Professional Spam Filter dashboard, or via an IMAP connection to the quarantine.

## Via the Professional Spam Filter

1. Log in to cPanel and, in the **Email** section, click **Professional Spam Filter**.

   ![The Professional Spam Filter in cPanel](https://kb-cdn.kualo.com/9b/80/9b80f9297e5f309c5f8b4f912d29b123400f7605.png)

2. Click **Login** next to your domain to open its spam dashboard.
3. From the dashboard you can report missed spam, and release any genuine messages that were held by mistake.

For a full walkthrough of the dashboard, see [how to use the SpamExperts spam filter](/knowledgebase/email-spam/how-to-use-the-spamexperts-spam-filter).

## Via an IMAP connection

You can also connect to the spam quarantine and training system directly from your mail client using IMAP. This is a **separate** connection, set up in addition to your normal email account.

There are two access levels:

- **Domain user** - access to the quarantine for your whole domain. [Open a support ticket](/knowledgebase/getting-started/how-to-create-a-support-ticket-in-mykualo) and we will provide the credentials.
- **Email user** - access to the quarantine for a single address, which you can set up yourself from the Professional Spam Filter dashboard.

Once you have your quarantine username and password, add a new IMAP account in your mail client with these settings:

| Setting | Value |
|---|---|
| Incoming server | `quarantine.filteredmx.net` |
| Incoming port | `143` |
| SSL | Disabled |
| Username | Your quarantine email user |
| Password | Its password |

:::warning
This account must be configured as IMAP, not POP3.
:::

### The special folders

Once connected, you will see several special folders:

- **Caught** - incoming messages that were quarantined. These are already classified and expire automatically, so you do not need to report them again.
- **Caught (Outgoing)** - quarantined outgoing messages; again, no action needed.
- **Training Requested** - messages that were delivered but flagged as uncertain. Drag them into **Not Spam** or **Spam** to help fine-tune the filter.
- **Release** - a write-only folder. Drag a message here from **Caught** to deliver it and report it as a mistake.
- **Not Spam** - a write-only folder. Drag a message here to report it as wrongly caught (it will not be re-delivered).
- **Spam** - a write-only folder. Drag any message here to report it as spam that was not caught automatically.


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_Source: Kualo Knowledgebase — https://www.kualo.com/knowledgebase/email-spam/report-spam · © Kualo Ltd._