# How to change your email password on your iPhone or iPad

> After changing your email password in cPanel, update it on your iPhone or iPad to keep sending and receiving mail.

Source: https://www.kualo.com/knowledgebase/email-apple/how-to-change-your-email-password-on-your-iphone
Updated: 2026-06-14

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Once you have changed your email password in cPanel, you need to update it on every device where that account is set up. Skipping this step is the most common reason email stops working after a password change.

:::info
This guide covers updating the password on your iPhone or iPad. If you have not yet changed the password in cPanel, see [changing your email account password in cPanel](/knowledgebase/email-in-cpanel/resetting-your-email-mailbox-password-in-cpanel) first, then come back here.
:::

The new password takes effect on the server immediately, so any device still using the old one will stop sending and receiving mail until you update it. Some devices will show repeated password prompts in the meantime.

## Update the password on your iPhone or iPad

You need to update the password in two places: the incoming server and the outgoing (SMTP) server. Our mail system authenticates outgoing mail, so if you update only the incoming password your iPhone will still receive mail but will fail to send it. Both must be changed.

:::info
These steps are for iOS 26, the latest version at the time of writing. Earlier versions are very similar, though some menu names may differ slightly.
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1. Open **Settings** and tap **Apps**.
2. Tap **Mail**, then tap **Mail Accounts**.
3. Tap the account you changed, then tap it again on the Account screen to edit it.
4. Update the **Password** field under the incoming server details.
5. On the same screen, tap **SMTP** under Outgoing Mail Server, tap your primary server, and update the **Password** field there as well. Tap **Done** to save the SMTP screen.
6. Tap **Done** to save the account.

:::warning
The outgoing (SMTP) password is stored separately from the incoming one and is easy to miss. If your mail can receive but not send after a password change, an out-of-date SMTP password is almost always the reason.
:::

## Update the password on your other devices

If you use the same account on other devices - a computer, a tablet, or another phone - remember to update the password on **each one**. Every device keeps using the old password until you change it manually.

:::warning
Repeated failed login attempts using an old password can sometimes trigger temporary security blocks on your connection. If mail stops working on a device you thought you had already updated, double-check the password there first.
:::

## If you are locked out or need help

If you cannot log in to cPanel to change the password, or you have changed it but cannot get a device working again, [open a support ticket](/knowledgebase/getting-started/how-to-create-a-support-ticket-in-mykualo) and we will help.

If you think your account has been compromised, mention that in the ticket so we can check for any unauthorised forwarding rules or filters that may have been added.

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_Source: Kualo Knowledgebase — https://www.kualo.com/knowledgebase/email-apple/how-to-change-your-email-password-on-your-iphone · © Kualo Ltd._