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This message is displayed if a website on our shared web hosting platform uses more than a fair share of the server's resources, such as memory and processor power. Each site is permitted a generous amount of the server's resources, however, occasionally some sites can dramatically exceed this allocation. In order to ensure that all the other websites hosted on the server are not brought offline, we have had to temporarily disable access to your site.
We set out what we consider a fair share of resources in our 'Resource Usage Policy'. The vast majority of websites we host never even come close to these limits, and for the most part, the limits we list there are 'soft limits'. This means that if you surpass them, we'll simply contact you to discuss what options are available to you. We only ever take automated action to disable a site when it exceeds our limits by a very considerable amount. In these such occasions, failing to disable access to the site in question would result in the entire server being brought offline or considerably slowed, inconveniencing hundreds of other customers.
If this has happened to your site then it could be down to a few reasons, and we can discuss the specifics with you via the helpdesk. Sometimes there are optimizations that you may be able to make to your code to ensure that it runs in a more efficient way, other times it could simply be that your site has grown in popularity to the extent where you may need alternative hosting solution - such as a cloud hosting solution or your own dedicated server.
Website resource utilization is calculated against an hourly and a daily limit. If your site exceeds the hourly limit, then it will be disabled until the start of the next hour. If your site has exceeded the daily limit, then it will be disabled until the start of the next day. All times are based on the server time, which is in UTC (GMT+0). If you contact us via the helpdesk, we may be able to advise you how you can get up and running again quicker - for instance, by disabling any resource intensive scripts or applications on your site that caused the overload.
Please contact us via the helpdesk tab in my.kualo.com and we'll be able to advise you what can be done. This may involve moving you temporarily onto dedicated server hardware that is not shared by other customers.