Accounts are backed up daily, weekly and monthly. Whilst we have not had a problem with any of our backup systems in the past, it is worth noting that no guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the client's responsibility to maintain local copies of their web content any information. The "Backup Manager" is included in each hosting plan and client can use this tool to back up their files. If loss of data occurs due to an error on our behalf, we will attempt to recover the date for no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, we will attempt to recover the data from the most recent archive for a small administration fee.

If you outgrow the largest web hosting account, then you will need to consider upgrading to a VPS or dedicated server, depending on your requirements. More information about the services we provide can be found here.

Yes, every web hosting account has shared SSL (secure certificate) included free of charge, enabling you to conduct secure transactions on your web site. Dedicated SSL certificates (custom certificates for your domain name) are also available for an annual fee.

Yes, we support Microsoft FrontPage 2002.

Yes we do allow you to create cron jobs, providing that they do not cause an excessive load on the server. Should that happen then normally by decreasing the frequency that the cron jobs are called this issue can be resolved.

Yes you may run CGI scripts in or out of your CGI bin. Please note, however, that CGI scripts can be resource intensive and as such we recommend that you look first to finding a PHP solution if one exists. Please also take note of our banned script list.

Our eBiz and Pro web hosting plans include a number of online shopping carts which can be used to conduct online eCommerce. Please see this banned script list.

Yes, your domain will function both with and without the preceeding www.

Yes! Our eBiz and Pro web hosting accounts are able to host multiple domains from the same account, enabling you to have completely separate web sites for no additional fee!

Yes you may have your website in any language, however we may from time to time request that you provide us with an English summary of what the site says to ensure that it is in compliance with our policies.

We do not offer web design, but we have partnered with a leading web design and marketing firm, PerfectFish. Please contact us for more information.

Yes, webmail is provided with every hosting account, ensuring that wherever you are you are able to check your emails providing you have a connection to the Internet.

Yes! We understand that many of you require SSH access to be able to perform a number of tasks, or simply prefer to use the shell environment to do things more easily. SSH is a very powerful tool, however, and in the wrong hands it can easily be abused. For this reason we require that for every account on which shell is enabled, you fax or email us an official photographic identification of the person who will be using the account. This person will then be held responsible should the shell privilages be abused in any way. Please see our SSH Policy for more information.

No, root access is not available on any of our shared hosting or reseller plans. If you require root access with your hosting, we would recommend looking at our VPS or dedicated hosting plans, which can be found here.

We have too many perl modules installed to list! Should one you require not be installed we are normally happy to do this free of charge providing that the perl module in question will not affect performance for other clients on the server.

We manually verify every order to prevent fraud. Accounts are therefore normally set up within a few hours of receiving the order, although we guarantee you will wait no more than 24 hours.